> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Subscription

> Update payment methods, view invoices, and manage your subscription

## Accessing Subscription Settings

Navigate to **Settings** > **Subscription** (web) or **Settings** > **Payment** (mobile).

## Payment Methods

### Adding a Payment Method

<Steps>
  <Step title="Open Payment Settings">
    Go to Settings > Payment Information
  </Step>

  <Step title="Add Card">
    Click **Add Payment Method**
  </Step>

  <Step title="Enter Details">
    Enter your credit card information:

    * Card number
    * Expiration date
    * CVC
    * Billing address
  </Step>

  <Step title="Save">
    Click **Save** to add the card
  </Step>
</Steps>

### Updating Payment Method

1. Go to **Settings** > **Payment Information**
2. Click **Edit** on the existing card
3. Update the details
4. Save changes

### Removing Payment Method

1. Add a new payment method first
2. Click **Remove** on the old card
3. Confirm removal

<Warning>
  You must have at least one valid payment method on file for paid plans.
</Warning>

## Viewing Invoices

Access your billing history:

1. Go to **Settings** > **Subscription**
2. Click **Billing History** or **View Invoices**
3. See list of all invoices with:
   * Invoice date
   * Billing period
   * Amount
   * Payment status

### Downloading Invoices

Click on any invoice to:

* View details
* Download PDF
* Print for records

## Understanding Your Invoice

Each invoice includes:

| Item              | Description                   |
| ----------------- | ----------------------------- |
| Billing Period    | The month covered             |
| Claims Processed  | Number of paid claims         |
| Total Paid Amount | Sum of OHIP payments received |
| IntelAGENT Fee    | Your plan percentage applied  |
| Tax               | Applicable taxes              |
| Total Due         | Amount charged                |

## Payment Processing

* Payments are processed automatically
* Charged to your default payment method
* Typically on the 1st of each month
* Email receipt sent upon successful payment

## Failed Payments

If a payment fails:

1. You'll receive an email notification
2. Update your payment method
3. Payment will retry automatically
4. Contact support if issues persist

<Note>
  Service may be limited if payment remains unsuccessful after multiple attempts.
</Note>

## Cancelling Subscription

To cancel your subscription:

1. Go to **Settings** > **Subscription**
2. Click **Cancel Subscription**
3. Select a reason (optional)
4. Confirm cancellation

**What happens when you cancel:**

* Access continues until end of billing period
* Data is retained for 90 days
* You can reactivate anytime
* No refunds for partial periods

## Reactivating

To reactivate after cancellation:

1. Log in to your account
2. Go to **Settings** > **Subscription**
3. Click **Reactivate**
4. Select a plan
5. Enter payment information

## Questions?

For billing questions, contact [agent@intelagent.ca](mailto:agent@intelagent.ca) or use the in-app support.