> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim Submission

> Step-by-step guide to submitting hospital reimbursement claims through the IntelAGENT mobile app

## Submit a Claim in 30 Seconds

Submit claims directly from your phone using the IntelAGENT mobile app. The process involves six simple steps:

1. Tap the Claims tab
2. Enter patient MRN and demographics
3. Confirm service details (date, facility, referring physician)
4. Add diagnostic code
5. Add billing code
6. Tap Submit

## Step-by-Step Guide

### 1. Open Claims

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/open-claims.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=6cbb9f8dd2ac881d631618c978192aff" alt="IntelAGENT mobile app bottom navigation showing the Claims tab selected" width="327" height="89" data-path="images/william-osler/open-claims.png" />
</Frame>

Tap **Claims** in the bottom navigation to open the claim entry screen.

### 2. Enter Patient Details

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/enter-patient-details.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=cea8f7cbc703cdce018e8e533cb696af" alt="Patient details form showing MRN, first name, last name, date of birth, and sex fields" width="327" height="229" data-path="images/william-osler/enter-patient-details.png" />
</Frame>

Enter the patient's **MRN** and demographic details including first name, last name, date of birth, and sex.

<Note>
  For William Osler, select **HRP** as the payment program at the top of the screen.
</Note>

### 3. Confirm Service Details

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/confirm-service-information.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=de8fdbeb5ed26a37c0e3eef9861c114b" alt="Service information form showing date, facility, referring physician, and date of admission fields" width="320" height="180" data-path="images/william-osler/confirm-service-information.png" />
</Frame>

Confirm the following service information:

* **Service date** — defaults to today's date; tap to change
* **Facility** — select the William Osler facility (e.g., William Osler HE... - Brampton)
* **Referring physician** — select if applicable
* **Date of admission** — enter if the service is related to a hospital admission

### 4. Add Diagnostic Code

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/add-diagnostic-code.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=1afd7eec781a17ffcbcaa2d64d1c1c22" alt="Diagnostic code selection showing multiple codes and a search field" width="333" height="119" data-path="images/william-osler/add-diagnostic-code.png" />
</Frame>

Select the diagnostic code that explains the clinical reason for the service. You can search by code number or description.

<Tip>
  If you don't see the diagnostic codes you need, go to **Settings** and press **Refresh Cache** to update your local data.
</Tip>

### 5. Add Billing Code

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/add-billing-code.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=18d6aeefd191b8af15707ad07e5c2719" alt="Service codes section showing a consultation billing code A135A with an option to add more codes" width="333" height="121" data-path="images/william-osler/add-billing-code.png" />
</Frame>

Enter the appropriate OHIP billing code and adjust units if required. You can tap **+ Add Billing Code** to add additional service codes to the same claim.

Use **+ Copy Previous Claim** to quickly duplicate billing codes from a recent claim.

### 6. Submit the Claim

<Frame>
  <img src="https://mintcdn.com/intelagent/zCyX0wGXsKrqEPyr/images/william-osler/submit-the-claim.png?fit=max&auto=format&n=zCyX0wGXsKrqEPyr&q=85&s=a0d1667d2b0460c173c8def407e818cd" alt="Submit screen showing Save Draft and Submit Claim buttons with the total claimed amount" width="327" height="99" data-path="images/william-osler/submit-the-claim.png" />
</Frame>

Review the claim details and the total claimed amount, then tap **Submit Claim**. You can also tap **Save Draft** to save the claim and submit it later.

## After Submission

Once your claim is submitted:

* The claim status will show as **Pending**
* At the end of the billing cycle, accepted claims will move to **Paid** status
* You will receive payment directly from IntelAGENT to the bank account you have set up with William Osler

## Tips

* **Double-check the MRN** — ensure you have the correct patient medical record number before submitting
* **Submit promptly** — you have 60 days from the service date to submit your claim
* **Use drafts** — if you're unsure about any details, save as a draft and complete later
