> ## Documentation Index > Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt > Use this file to discover all available pages before exploring further. # Claim Submission > Step-by-step guide to submitting hospital reimbursement claims from the IntelAGENT mobile app or the web portal ## Submit a Claim in 30 Seconds You can submit William Osler claims either from your phone using the IntelAGENT mobile app, or from the web portal at [app.intelagent.ca](https://app.intelagent.ca). Both follow the same shape: 1. Start a new claim 2. Select **HRP** as the payment program 3. Enter the patient MRN and demographics 4. Confirm service details (date, facility, referring physician) 5. Add a diagnostic code 6. Add billing codes 7. Submit Whichever device you use, select **HRP** (Hospital Reimbursement) as the payment program — that is what routes the claim to William Osler rather than OHIP. ## Step-by-Step Guide Tap **Claims** in the bottom navigation to open the claim entry screen. IntelAGENT mobile app bottom navigation showing the Claims tab selected Enter the patient's **MRN** and demographic details including first name, last name, date of birth, and sex. Patient details form showing MRN, first name, last name, date of birth, and sex fields For William Osler, select **HRP** as the payment program at the top of the screen. Service information form showing date, facility, referring physician, and date of admission fields Confirm the following service information: * **Service date** — defaults to today's date; tap to change * **Facility** — select the William Osler facility (e.g., William Osler HE... - Brampton) * **Referring physician** — select if applicable * **Date of admission** — enter if the service is related to a hospital admission Select the diagnostic code that explains the clinical reason for the service. You can search by code number or description. Diagnostic code selection showing multiple codes and a search field If you don't see the diagnostic codes you need, go to **Settings** and press **Refresh Cache** to update your local data. Enter the appropriate OHIP billing code and adjust units if required. You can tap **+ Add Billing Code** to add additional service codes to the same claim. Service codes section showing a consultation billing code A135A with an option to add more codes Use **+ Copy Previous Claim** to quickly duplicate billing codes from a recent claim. Review the claim details and the total claimed amount, then tap **Submit Claim**. You can also tap **Save Draft** to save the claim and submit it later. Submit screen showing Save Draft and Submit Claim buttons with the total claimed amount Open **Claims** in the left sidebar and click **New Claim** at the top right. The Claims page header in the web portal with the New Claim button at the top right In **Patient Information**, open the **Payment program** dropdown and choose **Hospital Reimbursement | HRP**. You can type to filter the list. The health card field changes to **Patient MRN**, and the OHIP-only **VR** field and **Validate** button disappear — HRP claims are not health-card validated. The Payment program dropdown filtered to the Hospital Reimbursement HRP option Enter the **Patient MRN**, then **First name**, **Last name**, **DOB** and **Sex** — none of these fill in automatically for HRP. In **Service Information**, set: * **Date** — the service date; **Today**, **Yesterday** and **Last claim date** are shortcuts under the field * **Facility** — the William Osler site; search by name or by its four-digit facility number * **Admission Date** — required for in-patients * **Referring Physician** — required for consults Patient Information and Service Information cards filled in for an HRP claim, showing Patient MRN, demographics, service date, William Osler facility, and admission date The MRN format depends on the service date. For services **before 3 October 2026** the MRN is a letter prefix (**N**, **M** or **E**) plus 9 digits, e.g. `N123456789`. For services **on or after** that date it is 9 digits with no prefix, e.g. `123456789`. The hint under the field always shows the format required for the date you entered. In **Diagnostic Code**, search by code number or description and pick the code that best represents the patient's diagnosis. Your starred codes are under **Favourites**. The Diagnostic Code search field showing the matching code 428 Congestive heart failure In **Billing Codes**, search for each service code and select it. The field holds several codes at once, so add every code for the visit before moving on. The Billing and Premium Codes search field showing the matching code C122A, MRP Day 1 after admission Each code you add becomes a row in the table below, where **Modifier** (percentage) and **Units** are editable. **Claim Total** updates as you go, and **Suggested Billing Codes** offers premiums commonly billed with what you've entered. The billing codes table showing C122A at 100 percent, 1 unit, and a claim total of $71.80, with suggested premium codes above it Check the **Claim Total** in the bar at the bottom of the page, then click **Submit**. **Save as draft** keeps the claim without submitting it, so you can finish it later from the **Draft** filter on the Claims page. The bar at the bottom of the new claim page showing the claim total with the Save as draft and Submit buttons ## After Submission Once your claim is submitted: * The claim status will show as **Pending** * At the end of the billing cycle, accepted claims will move to **Paid** status * You will receive payment directly from IntelAGENT to the bank account you have set up with William Osler ## Tips * **Double-check the MRN** — ensure you have the correct patient medical record number before submitting * **Submit promptly** — you have 60 days from the service date to submit your claim * **Use drafts** — if you're unsure about any details, save as a draft and complete later This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.