> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about William Osler hospital reimbursement billing

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How do I know if my claim has been accepted?">
    Once your claim has been received by our service it will be moved into **Pending** status. At the end of the month, if the claim has been accepted by the hospital, the claim will be in **Paid** status. You will receive payment directly from IntelAGENT to the bank account you have set up with William Osler when you set up your account.
  </Accordion>

  <Accordion title="What should I do if my diagnostic codes or referring physician list is empty?">
    Go to the **Settings** tab and press **Refresh Cache**. This will update your local data with the latest diagnostic codes and referring physician list.
  </Accordion>

  <Accordion title="How I add a particular billing code?">
    If you can't find a particular billing code, let us know through either the in-app messenger or by email at [agent@intelagent.ca](mailto:agent@intelagent.ca) and we can add it for you.
  </Accordion>

  <Accordion title="Why don't the fees don't match the schedule of benefits?">
    The billing code fee schedule was updated on April 1, 2026. We are using the fees provided to us by the Ministry of Health and incorporate updates according to the Physician Services Agreement.
  </Accordion>
</AccordionGroup>