> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Remittance & Payment

> How physician payments are processed for William Osler hospital reimbursement claims

## Payment Process

The payment process for William Osler hospital reimbursement follows a monthly cycle. Here is how claims move from submission to payment.

<Steps>
  <Step title="Claim Submission">
    You submit claims through the IntelAGENT mobile or web app during the billing period. Each billing cycle runs from the 1st to the last day of the calendar month.
  </Step>

  <Step title="Review and Validation">
    At the end of the billing period, all submitted claims are reviewed and validated. This process ensures accuracy of billing codes, rates, and patient eligibility.
  </Step>

  <Step title="Physician Payment">
    IntelAGENT pays physician amounts net of agreed-upon fees directly to the bank account you have on file.
  </Step>
</Steps>

## Fee Schedule

Billing rates are based on the **OHIP Schedule of Benefits for Physician Services**. IntelAGENT keeps rates up to date with changes from the Ministry of Health and the MOHLTC/OMA arbitration agreements, including relativity adjustments for each specialty.

## Billing Cycle Timeline

| Phase                     | Timing                                     |
| ------------------------- | ------------------------------------------ |
| **Billing period**        | 1st to last day of each calendar month     |
| **Submission deadline**   | 60 days from the service date              |
| **Review and validation** | Following month after the billing period   |
| **Physician payment**     | Within 3 business days of hospital payment |

## Claim Statuses

You can track the progress of your claims through the app:

| Status      | Meaning                                               |
| ----------- | ----------------------------------------------------- |
| **Draft**   | Saved but not yet submitted                           |
| **Pending** | Submitted and awaiting review                         |
| **Paid**    | Accepted by the hospital — payment is being processed |

## Reports

IntelAGENT provides reports to support transparency and reconciliation:

* **Monthly billing summaries**
* **Ad hoc reports**

## Banking Information

Payment is made directly to the bank account you have on file. You can add or update this account yourself from **Settings** on the web portal or mobile app — a \$0.01 test deposit confirms the new account before payments resume. See [Updating Your Bank Account](/docs/william-osler/bank-account) for step-by-step instructions.

## Insurance Status Changes

If a patient's insurance status changes (e.g., they become insured), a process is in place so that an OHIP submission can be made by the responsible physician within the 3-month deadline.