> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intelagent.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Support

> Contact information for technical support with William Osler hospital reimbursement billing

## IntelAGENT Technical Support

For questions about the IntelAGENT platform, submitting claims, or troubleshooting technical issues, contact IntelAGENT directly.

<CardGroup cols={3}>
  <Card title="Messenger" icon="comment-dots">
    Use the in-app messenger for real-time support. Tap the chat icon in the bottom-right corner of the app or web portal.
  </Card>

  <Card title="Email" icon="envelope">
    Send an email to [agent@intelagent.ca](mailto:agent@intelagent.ca) and we will respond as soon as possible.
  </Card>

  <Card title="Phone" icon="phone">
    Call us at [647-812-6678](tel:6478126678) during business hours (Monday to Friday, 9 AM – 5 PM ET).
  </Card>
</CardGroup>

### IntelAGENT can help with:

* Trouble logging in or accessing your account
* Issues submitting or editing claims
* Missing billing codes or diagnostic codes
* Questions about claim statuses
* Technical issues with the mobile app or web portal
* General questions about the billing platform

## Managing your bank account

You can add or update the bank account for your reimbursements yourself, on the web portal or the mobile app — see [Updating Your Bank Account](/docs/william-osler/bank-account). Saving new details triggers a \$0.01 test deposit that you confirm to activate payments.

## William Osler — Payment & Account Inquiries

For questions about **payment acceptance** or other account-related matters, contact William Osler's Medical Staffing Office directly.

### William Osler can help with:

* Payment acceptance and remittance inquiries
* Account setup and enrollment in the reimbursement program
* Questions about patient eligibility or insurance status