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Overview

William Osler physicians are reimbursed by EFT to a bank account on file. You can add or update that account yourself — on the web portal or the mobile app — and verify it with a small test deposit.
Self-service bank-account updating is available to physicians enrolled in the William Osler Hospital Reimbursement program. If you don’t see these options, contact IntelAGENT support.

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How verification works

Whenever you save new banking details, we send a $0.01 test deposit to that account (it can take up to 30 days to appear). Your reimbursements are paused until you see the deposit and turn on Bank account verified. You can turn verification off at any time — for example, if your banking information changes.
Real payments are only sent while Bank account verified is on. If you change your account, verification resets and you’ll need to confirm the new test deposit before payments resume.

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Updating your bank account

1

Open the banking settings

Go to Settings. William Osler physicians see a WOHS Bank Account & Reimbursement section.
The WOHS Bank Account & Reimbursement section in Settings with an empty banking form and a Bank account verified toggle
2

Enter your bank details

Fill in your Institution (3 digits), Transit (5 digits), and Account number.
The banking form filled with institution, transit, and account numbers
3

Save your banking

Click Save banking. We send a $0.01 test deposit to the new account. Your saved details now show as on file and not yet confirmed.
The banking section showing the saved account on file as not yet confirmed, with the verified toggle off
4

Verify the test deposit

When the $0.01 deposit appears on your statement, turn on Bank account verified. Your reimbursements are now active.
The banking section with Bank account verified turned on and the account confirmed

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Related

  • Onboarding — the William Osler banking steps are also part of first-time account setup.
  • Remittance & Payment — how and when reimbursements are paid.