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Introduction

IntelAGENT provides physician billing services for William Osler Health System, facilitating the submission and processing of physician billing for services provided to uninsured patients. Uninsured patients are those who do not fulfill the eligibility requirements for provincial/territorial health insurance or the interim Federal Health Program (IFHP).

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How It Works

Physicians submit billing information for applicable services through the IntelAGENT service. Claims are processed using OHIP Schedule of Benefits for Physician Services rates, and payments are made directly to physicians after review and validation by the hospital.
1

Submit Your Claim

Use the IntelAGENT mobile app or web app to submit claims for services provided to uninsured patients. Enter patient details, service information, and billing codes.
2

Review and Validation

Each month, submitted claims are reviewed and validated. William Osler confirms accepted claims and IntelAGENT facilitates payment.
3

Receive Payment

Once funds are received from the hospital, IntelAGENT pays physician amounts net of service fees directly to your bank account on file.

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Key Details

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Billing Cycle

A new billing cycle begins and ends with each calendar month. All claims submitted during a billing period are reviewed and validated by the end of the following month, and final payment is made to physicians approximately 45 days after the billing period closes.

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What You Need to Get Started

  1. An IntelAGENT account — create one yourself by registering with your @williamoslerhs.ca email
  2. Your bank account added and verified — you can do this yourself during onboarding or any time from Settings; see WOHS Onboarding
  3. The IntelAGENT mobile app installed on your device or access to the IntelAGENT web app

WOHS Onboarding

Create your account, enrol in reimbursement, and add your banking

Setup Guide (PDF)

A printable, shareable self-service walkthrough

Submit a Claim

Learn how to submit claims through the mobile app

Remittance & Payment

Understand the payment and remittance process

Technical Support

Get help with the billing platform

FAQ

Answers to commonly asked questions