IntelAGENT Technical Support
For questions about the IntelAGENT platform, submitting claims, or troubleshooting technical issues, contact IntelAGENT directly.Messenger
Use the in-app messenger for real-time support. Tap the chat icon in the bottom-right corner of the app or web portal.
Send an email to agent@intelagent.ca and we will respond as soon as possible.
Phone
Call us at 647-812-6678 during business hours (Monday to Friday, 9 AM – 5 PM ET).
IntelAGENT can help with:
- Trouble logging in or accessing your account
- Issues submitting or editing claims
- Missing billing codes or diagnostic codes
- Questions about claim statuses
- Technical issues with the mobile app or web portal
- General questions about the billing platform
Managing your bank account
You can add or update the bank account for your reimbursements yourself, on the web portal or the mobile app — see Updating Your Bank Account. Saving new details triggers a $0.01 test deposit that you confirm to activate payments.William Osler — Payment & Account Inquiries
For questions about payment acceptance or other account-related matters, contact William Osler’s Medical Staffing Office directly.William Osler can help with:
- Payment acceptance and remittance inquiries
- Account setup and enrollment in the reimbursement program
- Questions about patient eligibility or insurance status